Welcome to ST.BERNARD’s FAQ page! We’ve designed this guide to address common questions about our products, shipping, returns, and more. At ST.BERNARD, we blend comfort with sophistication in every piece, and we’re committed to ensuring your shopping experience is as seamless as our apparel. If you don’t find the answer you’re looking for, feel free to reach out to our friendly customer service team.
Product Questions
What types of products does ST.BERNARD offer?
We specialize in high-quality apparel including Fleece, Hoodies & Sweatshirts, Jackets, Sport Coats, and Sweaters & Pullovers. Each item is crafted to combine comfort, versatility, and timeless design, perfect for fashion-forward individuals who value both style and functionality in their wardrobe.
How do I care for my ST.BERNARD garments?
To maintain the premium quality of your ST.BERNARD pieces, we recommend following the care instructions on the label. Generally, machine wash in cold water and tumble dry on low settings. Avoid harsh detergents to preserve the fabric’s integrity and color.
Are your products suitable for all seasons?
Yes! Our collection is designed to transition effortlessly from casual outings to professional settings. For example, our hoodies and fleece are ideal for cooler days, while sport coats and sweaters offer versatility for year-round layering.
Shipping & Delivery
What shipping options are available?
We offer two main shipping methods to suit your needs:
- Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days after dispatch. Perfect for timely arrivals.
- Free Shipping: Available for orders over $50 via EMS, delivered in 15-25 business days after dispatch. Ideal for planning ahead.
How long does order processing take?
We process all orders within 1-2 business days to ensure your items are prepared with the same attention to detail as their creation. You’ll receive a confirmation email once your order is dispatched.
Do you offer international shipping?
Yes, we proudly ship worldwide to bring ST.BERNARD’s style to fashion-conscious individuals globally. However, we are unable to deliver to certain remote locations and parts of Asia due to logistical constraints.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of receipt. Items must be unused, in original packaging, and with tags attached. To initiate a return, contact us at [email protected] with your order details.
How do I exchange an item?
Exchanges are subject to availability. Please reach out to our customer service team, and we’ll guide you through the process to ensure you get the perfect fit or style.
Who covers the return shipping costs?
Customers are responsible for return shipping fees unless the item is defective or incorrect due to our error. In such cases, we’ll provide a prepaid return label.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is encrypted to ensure safety.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your data, and we never store sensitive payment details on our servers.
Contact & Support
How can I contact customer service?
For any questions or assistance, email us at [email protected]. We’re here to help and typically respond within 24 hours.
Where is ST.BERNARD based?
Our company is located at 4724 Golden Street, Miami, US 33179. We’re dedicated to serving customers worldwide with premium apparel.
Thank you for choosing ST.BERNARD! We’re committed to providing a stylish and comfortable shopping experience, just like our clothing. If you have any further questions, don’t hesitate to get in touch.