Our Commitment to Your Satisfaction

At ST.BERNARD, we take the same care in ensuring your complete satisfaction with our premium apparel as we do in crafting our sophisticated fleece, hoodies, sport coats, and sweaters. We understand that finding the perfect fit and style is essential, which is why we’ve designed a straightforward returns and exchanges process that reflects our commitment to quality and customer service excellence.

Return & Exchange Timeframe

We gladly accept returns and exchanges for eligible items within 15 days from the date you receive your order. This generous timeframe allows you to properly evaluate your ST.BERNARD garments and ensure they meet our shared standards for quality and style.

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

  • Items must be returned within 15 days of delivery
  • All original tags must be attached and visible
  • Items must be unworn, unwashed, and in original condition
  • Original packaging should be included when possible
  • A copy of your order confirmation or receipt is required

Non-Returnable Items

For hygiene and quality control reasons, the following items cannot be returned or exchanged:

  • Items without original tags attached
  • Products that show signs of wear, washing, or alteration
  • Items that are not in their original condition

Return & Exchange Process

Follow these simple steps to initiate your return or exchange:

Step 1: Submit Your Request

Complete the Return & Exchange Request Form below and email it to our customer service team at [email protected] within 15 days of receiving your order.

Step 2: Receive Authorization

Within 2 business days, our team will review your request and email you a Return Authorization Number along with detailed shipping instructions.

Step 3: Package and Ship

Carefully package your items including:

  • The item(s) in original condition with all tags attached
  • Original packaging when available
  • A copy of your order confirmation
  • The Return Authorization Number clearly visible on the outside of the package

Step 4: Processing

Once we receive your return, please allow 3-5 business days for inspection and processing. You will receive email confirmation once your return or exchange has been completed.

Return & Exchange Request Form

Email Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Customer Information:

  • Full Name: _________________________
  • Order Number: _____________________
  • Email Address: _____________________
  • Phone Number: _____________________

Return/Exchange Details:

  • Item Name: _________________________
  • Size: ______________________________
  • Color: _____________________________
  • Quantity: __________________________
  • Reason for Return/Exchange: _________
  • Preferred Resolution: Refund Exchange (Specify preferred size/color): _______________

Refund Information

Once your return is processed and approved, refunds will be issued to your original payment method within 7-10 business days. Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.

Refund Method:

  • Credit/Debit Card purchases: Refunded to original card
  • PayPal purchases: Refunded to your PayPal account

Please Note: Original shipping fees are non-refundable. For exchanges, we will cover the cost of shipping the replacement item to you.

Exchange Policy

We’re happy to exchange your ST.BERNARD item for a different size or color, subject to availability. If your preferred exchange item is unavailable, we will process a refund to your original payment method.

Need Assistance?

Our customer service team is dedicated to ensuring your ST.BERNARD experience reflects the same sophistication and attention to detail found in our premium apparel collection.

Email: [email protected]

Address: 4724 Golden Street, Miami, US 33179

Response Time: We typically respond to all inquiries within 1-2 business days.

Thank you for choosing ST.BERNARD. We appreciate the opportunity to serve you and are committed to ensuring your complete satisfaction with our premium apparel collection.