Our Commitment to Excellence

At ST.BERNARD, we extend the same meticulous attention to detail in our customer service as we do in crafting our premium apparel collection. Our sophisticated fleece, hoodies, sport coats, and sweaters are designed for those who appreciate refined style and uncompromising quality. We’ve created a seamless shipping and returns experience that reflects our commitment to your complete satisfaction.

Shipping Information

Order Processing

All orders are processed within 1-2 business days after payment confirmation. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods & Timeframes

Shipping Method Delivery Time Cost Carrier
Standard Shipping 10-15 business days after dispatch $12.95 DHL or FedEx
Free Shipping 15-25 business days after dispatch Free on orders over $50 EMS

Please Note: We ship worldwide, with the exception of certain Asian countries and remote regions. Delivery times may vary depending on destination and customs processing.

Returns & Exchanges Policy

Return Timeframe

We gladly accept returns and exchanges for eligible items within 15 days from the date you receive your order. This allows you ample time to ensure your ST.BERNARD garments meet our shared standards for quality and style.

Eligibility Requirements

To be eligible for a return or exchange, your item must meet the following criteria:

  • Items must be returned within 15 days of delivery
  • All original tags must be attached and visible
  • Items must be unworn, unwashed, and in original condition
  • Original packaging should be included when possible
  • A copy of your order confirmation or receipt is required

Non-Returnable Items

For hygiene and quality control reasons, we cannot accept returns or exchanges for:

  • Items without original tags attached
  • Products that show signs of wear, washing, or alteration
  • Items that are not in their original condition

Return & Exchange Process

Step 1: Submit Your Request

Complete the Return & Exchange Request Form below and email it to our customer service team at [email protected] within 15 days of receiving your order.

Step 2: Receive Authorization

Within 2 business days, our team will review your request and email you a Return Authorization Number along with detailed shipping instructions.

Step 3: Package and Ship

Carefully package your items including:

  • The item(s) in original condition with all tags attached
  • Original packaging when available
  • A copy of your order confirmation
  • The Return Authorization Number clearly visible on the outside of the package

Step 4: Processing

Once we receive your return, please allow 3-5 business days for inspection and processing. You will receive email confirmation once your return or exchange has been completed.

Refund Information

Once your return is processed and approved, refunds will be issued to your original payment method within 7-10 business days. Please note that depending on your financial institution, it may take additional time for the refund to appear on your statement.

Refund Methods

  • Credit/Debit Card purchases: Refunded to original card
  • PayPal purchases: Refunded to your PayPal account

Please Note: Original shipping fees are non-refundable. For exchanges, we will cover the cost of shipping the replacement item to you.

Exchange Policy

We’re happy to exchange your ST.BERNARD item for a different size or color, subject to availability. If your preferred exchange item is unavailable, we will process a refund to your original payment method.

Return & Exchange Request Form

Email Subject: Return/Exchange Request – Order #[Your Order Number]

Email to: [email protected]

Customer Information:

  • Full Name: _________________________
  • Order Number: _____________________
  • Email Address: _____________________
  • Phone Number: _____________________

Return/Exchange Details:

  • Item Name: _________________________
  • Size: ______________________________
  • Color: _____________________________
  • Quantity: __________________________
  • Reason for Return/Exchange: _________
  • Preferred Resolution: Refund / Exchange (Specify preferred size/color): _______________

Need Assistance?

Our customer service team is dedicated to ensuring your ST.BERNARD experience reflects the same sophistication and attention to detail found in our premium apparel collection.

Email: [email protected]

Address: 4724 Golden Street, Miami, US 33179

Response Time: We typically respond to all inquiries within 1-2 business days.

Thank you for choosing ST.BERNARD. We appreciate the opportunity to serve you and are committed to ensuring your complete satisfaction with our premium apparel collection.